Course description
Non-tech IT jobs play a crucial role in modern organizations by supporting and enabling the efficient operation of IT infrastructure, systems, and services. Here are key reasons why nontech IT jobs are essential in the real world:
- IT Operations and Support
- Information Security and Compliance
- Project Management and Coordination
- Business Analysis and Systems Integration
- Data Management and Analytics
- IT Governance and Strategy
- Training and Knowledge Management
- Non-tech IT jobs play a crucial role in supporting and managing the operational aspects of Information Technology (IT) within organizations.
- While they may not involve direct coding or software development, these roles are essential for ensuring the smooth functioning, security, and efficiency of IT systems and infrastructure.
- Here's an overview of various nontech IT jobs and their significance:
- Non-tech IT jobs are integral to the effective management, support, and governance of IT infrastructure and services within organizations.
- These roles contribute to operational efficiency, cybersecurity, compliance, and user satisfaction by providing essential support, management, and expertise in various IT functions.
- At Stellaraa, we recognize the importance of non-tech IT careers and offer resources to help individuals excel in these critical roles.
- Overview of the IT Industry
- Understanding Non-Tech IT Roles
- Importance of Non-Tech Roles in IT
- Career Paths in Non-Tech IT Jobs
- Fundamentals of Project Management
- Project Life Cycle
- Agile and Scrum Methodologies
- Tools for Project Management (JIRA, Trello, MS Project)
- Risk Management in IT Projects
- Communication and Collaboration in IT Projects
- Role of a Business Analyst
- Requirements Gathering and Analysis
- Use Case Development and User Stories
- Process Modeling and Mapping (BPMN, Flowcharts)
- Stakeholder Management
- Tools for Business Analysis (Microsoft Visio, Lucidchart)
- Overview of IT Service Management (ITSM)
- ITIL Framework and Best Practices
- Service Lifecycle Management
- Incident, Problem, and Change Management
- Service Desk and Support Management
- Tools for ITSM (ServiceNow, BMC Remedy)
- Understanding IT Governance
- Regulatory Compliance (GDPR, HIPAA, SOX)
- Risk Management and IT Audits
- Data Privacy and Protection
- Developing IT Policies and Procedures
- Importance of Technical Writing in IT
- Writing Clear and Concise Documentation
- Creating User Manuals and Guides
- Writing API Documentation
- Tools for Technical Writing (Markdown, DITA, Confluence)
- Basics of Digital Marketing
- SEO and SEM Strategies
- Social Media Marketing
- Content Marketing
- Email Marketing
- Analytics and Reporting
- Fundamentals of IT Sales
- Sales Strategies and Techniques
- Understanding Client Needs
- Developing Proposals and Pitches
- Account Management and Customer Retention
- Tools for Sales Management (Salesforce, HubSpot)
- Overview of CRM Systems
- Managing Customer Data
- CRM Strategies and Best Practices
- Implementing and Using CRM Tools
- CRM Analytics and Reporting
- HR Roles in IT Organizations
- Recruitment and Talent Acquisition
- Employee Onboarding and Training
- Performance Management
- Employee Engagement and Retention
- HR Tools and Software (Workday, BambooHR)
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Social Media Strategy for an IT Company
Description:
Develop a comprehensive social media strategy for promoting an IT company's services. The project should include audience analysis, platform selection, content creation ideas, scheduling, and analytics tracking.
Skills:
Digital marketing, social media management, audience research.
Tools:
Hootsuite, Buffer, Canva for design, Google Analytics.